Privacy Policy
Privacy Policy
Last updated: 11 August 2026
Carlton Tuning (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, or use our services.
1. Information We Collect
We may collect information that you provide to us when you:
Contact us by phone, email or through our website
Request a quote or enquire about our services
Book an appointment
Purchase or use one of our services
Complete a contact or enquiry form on our website
Communicate with us regarding your vehicle or our services
This information may include your:
Name
Telephone number
Email address
Address or location
Vehicle registration number
Vehicle make, model and other vehicle information
Details of your enquiry or booking
Payment and transaction information, where applicable
We may also automatically collect limited technical information when you use our website, such as your IP address, browser type, device information and pages you visit. This information may be collected through cookies or similar technologies.
2. How We Use Your Information
We use your personal information where necessary to:
Respond to your enquiries
Provide quotes and arrange appointments
Provide our tuning and vehicle-related services
Process payments and transactions
Communicate with you about your booking or service
Keep records of work carried out on your vehicle
Deal with complaints, refunds or warranty-related matters
Improve our website, services and customer experience
Meet our legal and regulatory obligations
Protect our business against fraud, misuse or other unlawful activity
We will only use your personal information where we have a lawful basis to do so.
3. Vehicle Information
When you use our services, we may record information relating to your vehicle and the work carried out on it.
This may include vehicle identification details, registration information, ECU/software information, diagnostic information, original software files and modified software files.
We use this information to provide our services, maintain accurate records, diagnose issues, restore software where required, and deal with future enquiries or service-related matters.
4. Sharing Your Information
We do not sell or rent your personal information to third parties.
We may share information where necessary with trusted service providers who help us operate our business, such as:
Website and hosting providers
Payment providers
IT and software providers
Accountants or professional advisers
Delivery or courier services, where applicable
We may also disclose information where we are legally required to do so, or where it is necessary to protect our legal rights, property or customers.
Where we use third-party providers, we expect them to handle your information securely and only for the purposes for which it has been provided.
5. Cookies
Our website may use cookies and similar technologies to help the website function correctly, understand how visitors use the website and improve your experience.
Some cookies may be provided by third-party services used on our website.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect how parts of our website function.
6. How We Protect Your Information
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
7. How Long We Keep Your Information
We only retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, maintain business records, resolve disputes and comply with our legal and accounting obligations.
The length of time information is retained will depend on the type of information and why we need it.
8. Your Privacy Rights
Under UK data protection law, you may have rights in relation to your personal information, including the right to:
Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your information in certain circumstances
Ask us to restrict how we use your information in certain circumstances
Object to certain uses of your information
Request the transfer of certain information to you or another organisation
Withdraw consent where we rely on consent to process your information
These rights are subject to certain legal conditions and exemptions.
If you would like to exercise any of these rights, please contact us using the details below.
9. Marketing Communications
If you have agreed to receive marketing communications from us, you can withdraw your consent at any time.
You can also ask us to stop sending marketing communications by contacting us directly or, where available, using the unsubscribe option included in our emails.
10. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security or content of websites operated by third parties.
We recommend checking the privacy policy of any third-party website you visit.
11. Children’s Privacy
Our services and website are not specifically directed at children. We do not knowingly collect personal information from children without appropriate consent.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or how we process personal information.
Any updates will be published on this page, along with the date on which the policy was last updated.
13. Contact Us
If you have any questions about this Privacy Policy, how we use your information, or wish to exercise your privacy rights, please contact us:
Carlton Tuning
Email: [INSERT EMAIL ADDRESS]
Telephone: [INSERT TELEPHONE NUMBER]
Address: [INSERT BUSINESS ADDRESS]
If you are unhappy with how we have handled your personal information, you also have the right to raise a concern with the UK’s Information Commissioner’s Office (ICO).
Carlton Tuning
Your privacy matters to us.